Total South Africa has an exciting role available for a Card Admin Officer within the Retail Card Division. In this role you will be responsible and accountable for providing end to end Administration processes on the Card Offering relating to both Customers and Dealers.
Total is a major energy player, which produces and markets fuels, natural gas and low-carbon electricity. Its 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 130 countries, their ambition is to become the responsible energy major.
1 to 3 years related experience in Oil or comparable industry required
3 year Degree in Financial Management
Good knowledge of systems (SAP /Ms Office Packages / Web Based Systems)
Good understanding of Practical Accounting
Good communication skills ( both verbal and written)
Accurately creating Customer and Dealer accounts on the Web based systems (Tomcard E-fuel , Extranet and MIS) , whilst following internal process
Ensuring Customer and Dealer cards are well maintained in creation , printing ,blacklisting and renewals , whilst following the internal procedure
Investigating and resolving queries on a daily basis raised by Total Card Customers ,Dealers ,Total Customer Care agents and logged on SALSA , thereby contributing to being number one with our Customers
Investigating and capturing manual transactions performed by Total Card Merchant’s onto the Tomcard System
Analysing daily the Card anomaly reports and communicating issues to Customers in order to ensure successful systematic transactions
Ensuring product changes for stations are updated on Tomcard as required
Investigating errors on card balances and ensuring transactions are correctly sequenced , thereby ensuring Priority Control 2 (Trial balance) is well maintained
Accurately calculating ,capturing and publishing the monthly Total Card pricing on the Tomcard Systems as per internal procedure
Assisting Customers and Dealers with the Total Card processes , systems , administration , reports and product knowledge